Refund policy
RETURN AND REFUND POLICY
No Refunds All sales are final. RG Detailing does not offer refunds or exchanges on any products once an order has been placed and payment has been processed.
Lost or Misplaced Packages If you believe your package was lost or misplaced during shipping:
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Check Tracking Information
- Review the tracking number provided in your shipping confirmation email to verify the delivery status
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Verify Delivery Address
- Confirm that the shipping address you provided at checkout is correct
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Check with Neighbors and Household Members
- Sometimes packages are left with neighbors or received by other household members
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Contact Your Local Post Office or Carrier
- If tracking shows "delivered" but you haven't received your package, contact your local carrier immediately as they may have additional delivery details or the package may be held at your local facility
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Contact Us Within 48 Hours
- If after completing the above steps you still haven't located your package, contact us at [your email] within 48 hours of the expected delivery date
Our Responsibility
- We are responsible for ensuring your order is properly packaged and shipped to the address you provide
- Once a package is marked as "delivered" by the carrier, we cannot be held responsible for lost, stolen, or misplaced packages
- For packages confirmed lost in transit (not marked as delivered), we will work with the shipping carrier to file a claim
Damaged Products If your product arrives damaged, contact us within 48 hours of delivery with photos of the damaged item and packaging. We will review on a case-by-case basis.
Contact Information For questions about your order or shipping issues, contact us at:
- Email: [your email address]
- Phone: [your phone number]
- Business hours: [your hours]
Policy Updates We reserve the right to update this policy at any time. The current version will always be available on our website.